Office Policies

Infant Glowing Eyes

Hours:

The office is open for appointments from 8:30 a.m. to 5:00 p.m.
Monday through Friday with select Saturday appointments.

Appointments:

Your scheduled appointment is reserved specifically for your child. Any change in this appointment affects all of our patients. If a cancellation is unavoidable, please call the office at least 48 hours in advance so that we may give that time to another patient. If two (2) broken/missed appointments occur or two (2) cancellations without 48-hour notice, our office reserves the right to charge a cancellation fee. Also, if you arrive 10-15 minutes late for your appointment, you may be asked to reschedule for the next available appointment time. Again, please call at least 48 hours in advance if a cancellation is unavoidable so that we may give the appointment to another patient.

All restorative (fillings, extractions, etc.) procedures are scheduled in the morning hours. Children tend to do better in the morning for these types of procedures. Treatment appointments are much easier when your child, the doctor, and staff are fresh.

Re-care appointments are made six months in advance for your convenience. Please keep in mind that we try to alternate after-school appointments in fairness to all families. We strive to see all patients on time for their scheduled appointment. We make every effort to stay on schedule. Please remember, we run on children's time, not adult time. Additionally, there are times when our schedule is delayed in order to accommodate an injured child or an emergency. Please accept our apology in advance should this occur during your appointment. We will provide you the same courtesy if your child is in need of emergency treatment. If you have to wait more than 15 minutes, please ask our business staff the reason for the delay.

Please plan to arrive 10 minutes or more before your scheduled appointment. This will allow time to complete any additional paperwork and see your child on time. A parent or legal guardian (with official documentation) must be present in the office during the initial examination and/or any filling appointments.

Payment:

Fees are determined by the amount of time spent with the doctor, in preparation or evaluating diagnostic data, and the cost of materials and laboratory fees. Please understand that payment of your bill is considered a part of your child's treatment. Payment is expected in full for each appointment as services are rendered. We accept debit cards, Visa, Mastercard, Discover, American Express and personal checks.

New Canaan Pediatric Dentistry does not participate with any insurance companies at this time.

In certain unusual circumstances an account balance may occur. New Canaan Pediatric Dentistry requires all outstanding balances to be paid in full by thirty (30) days unless other arrangements have been made. Also note, if we have not received payment or you have not contacted us within thirty (30) days, further action may be taken with a collection agency or with Small Claims Court. We reserve the right to apply an interest rate of eighteen percent (18%) from the date of service. Thank you in advance for your understanding of our financial policy! We are happy to answer any questions.

Phone Calls:

Telephone calls about billing or scheduling are taken by our appointment/account coordinator during regular business hours. If your child has a dental problem, please call early in the morning and leave a detailed message. A New Canaan Pediatric Dentistry team member will return your call as soon as possible.

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